Shipping and delivery policy

1. Shipping Methods
We offer Standard Shipping as our primary shipping method. Expedited and courier shipping options may be available at an additional cost, depending on the customer's location and order specifics.

2. Shipping Costs
Shipping costs are calculated at checkout and vary depending on order volume, weight, delivery method selected, and shipping destination.

3. Delivery Times
Typical delivery times within the United States are:

• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-4 business days
• Courier Shipping: 1-2 business days (subject to availability)

Delivery times provided are estimates only and may vary due to carrier delays or factors outside our control.

4. Order Processing Time
Orders are processed and typically dispatched within 2-3 working days, provided that items are in stock. Processing times may extend during peak periods.

5. Shipping Location
All orders are shipped from our third-party warehouse facility located in Illinois, United States.

6. Shipping Restrictions
We are unable to ship to P.O. boxes or certain remote locations. Please ensure you provide a physical street address for delivery. Specific state or territory restrictions, if applicable, will be clearly indicated at checkout.

7. Liability and Risk
All orders are shipped on an Ex Works (EXW) basis. Risk and responsibility for the products transfer to the customer upon dispatch from our warehouse. We are not liable for any loss, damage, or delay incurred during shipping or after products leave our warehouse.

Customers are advised to carefully inspect goods upon receipt and notify the carrier immediately of any damage.

By placing an order on our website, you acknowledge and agree to these Shipping and Delivery terms.

Please note, all products are shipped under Ex Works (EXW) terms. This means the customer assumes full responsibility and risk for the goods from the moment they leave our warehouse in Illinois, USA. Newfoundland Diagnostics Ltd is not responsible for any loss, damage, or delay once products are dispatched.

8. Regulatory Compliance
All products we ship are FDA-cleared over-the-counter (OTC) medical devices that can be legally sold and shipped throughout the United States without prescription. We maintain FDA registration as a distributor and comply with all federal requirements for OTC device distribution.