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Privacy Policy

1. Introduction Newfoundland Diagnostics Ltd ("we", "us", or "our"), registered in England and Wales (company number 13095376) at 3a Station Road, Amersham, Buckinghamshire, HP7 0BQ, United Kingdom, is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your data when you visit our website or purchase products from us.

2. Personal Information Collected We collect the following types of personal data from users:

  • Name

  • Address

  • Email address

  • Telephone number

  • Payment information (including credit card details)

  • IP addresses and browsing activity

3. Purpose of Collection Your personal data is collected for:

  • Processing and fulfilling your orders

  • Sending you marketing communications and newsletters (where permitted)

  • Improving our website, products, and services

  • Managing customer relationships

4. Sharing Your Information We share your data with third parties only as necessary, including:

  • Payment processors

  • Shipping and delivery providers

  • Our third-party warehouse provider in Illinois, USA

  • Marketing and advertising providers

  • Technology and analytics providers

5. Marketing Communications With your consent, we may send marketing communications via email. You can opt-out of these communications at any time by clicking the unsubscribe link in emails or by contacting us directly.

6. Cookies and Tracking We use cookies and similar tracking technologies to enhance user experience and analyse website usage. Please refer to our separate Cookies Policy for detailed information.

7. Data Security We use appropriate technical and organisational measures, including encryption via Shopify’s secure servers, to protect your personal data against unauthorised access, misuse, loss, or alteration.

8. International Data Transfers Your personal information may be transferred outside the UK and EU, including to our third-party warehouse and service providers located in the United States. We ensure all transfers comply with applicable data protection laws.

9. Data Retention We retain your personal information only as long as legally required or necessary for the purposes set out in this policy.

10. Your Rights Under applicable data protection laws, including GDPR and the UK Data Protection Act, you have the right to:

  • Access, correct, or delete your personal data

  • Object to or restrict processing of your data

  • Withdraw consent to data processing

  • Request data portability

To exercise any of these rights, please contact us at the email provided below.

11. Contact Information For any privacy-related questions or concerns, please contact us at info@newfoundland.io.

12. Changes to this Policy We may update this Privacy Policy periodically. Any changes will be posted on this page, and we encourage you to review it regularly.

By using our website, you consent to the collection and use of your personal information as described in this Privacy Policy.

CCPA/CPRA Compliance Clause

If you reside in California, you have specific rights regarding your personal information under the CCPA/CPRA. These include the right to:

  • Know what personal information is collected.

  • Request deletion of personal data.

  • Opt-out of the sale or sharing of your personal information.

  • Correct inaccuracies in your personal information.

To exercise these rights, please contact us at info@newfoundland.io or use the links provided on our website.

Data Protection Contact

For U.S. data protection inquiries or to exercise your privacy rights, please contact our Data Protection Officer via email at info@newfoundland.io.