Frequently asked questions
Answers to common questions about our at-home health tests, laboratory testing, results, quality standards, and support.
Popular questions
Result times depend on the type of test you have purchased.
Rapid tests provide results within the timeframe stated in the product instructions. Laboratory tests require your sample to be analysed by a professional laboratory, so results may take longer.
Please check the individual product page for the expected turnaround time.
Rapid tests provide results within the timeframe stated in the product instructions. Laboratory tests require your sample to be analysed by a professional laboratory, so results may take longer.
Please check the individual product page for the expected turnaround time.
Newfoundland tests are clinically evaluated to assess their performance and are designed to meet the relevant regulatory requirements for their intended use.
Test performance varies depending on the individual product and may be affected by factors including correct sample collection, timing of testing, and following the instructions provided.
No medical test is 100% accurate. Results should always be considered alongside your symptoms, personal circumstances, and advice from a healthcare professional where appropriate.
Test performance varies depending on the individual product and may be affected by factors including correct sample collection, timing of testing, and following the instructions provided.
No medical test is 100% accurate. Results should always be considered alongside your symptoms, personal circumstances, and advice from a healthcare professional where appropriate.
Occasionally, a sample may not be suitable for analysis due to factors such as insufficient sample volume, sample quality or collection issues.
If your sample cannot be processed, our customer support team will help explain the next steps. This may include repeating the test where appropriate.
If your sample cannot be processed, our customer support team will help explain the next steps. This may include repeating the test where appropriate.
Getting a good sample is important to help your test perform correctly.
Helpful tips include:
Warm your hands before collecting your sample
Stay hydrated before testing
Keep your hand below heart level during collection
Avoid excessive squeezing of your fingertip as this can affect sample quality and may cause it to be unsuitable for testing.
Follow the step-by-step instructions included with your test
Taking your time and following the instructions carefully can help improve sample quality.
Helpful tips include:
Warm your hands before collecting your sample
Stay hydrated before testing
Keep your hand below heart level during collection
Avoid excessive squeezing of your fingertip as this can affect sample quality and may cause it to be unsuitable for testing.
Follow the step-by-step instructions included with your test
Taking your time and following the instructions carefully can help improve sample quality.
No. Newfoundland tests can be purchased directly without a GP referral.
Our tests are designed to provide information about specific health markers and may help you decide when further medical advice is appropriate.
Our tests are designed to provide information about specific health markers and may help you decide when further medical advice is appropriate.
Your result provides information about the health marker or condition being tested.
Depending on your result, you may wish to monitor your health, repeat testing, make lifestyle changes, or discuss your results with a healthcare professional.
If you receive a result that concerns you, we recommend seeking appropriate medical advice.
Depending on your result, you may wish to monitor your health, repeat testing, make lifestyle changes, or discuss your results with a healthcare professional.
If you receive a result that concerns you, we recommend seeking appropriate medical advice.
Yes. All orders are delivered in discreet packaging with no indication of the test contents.
Laboratory test results are securely available through the Newfoundland Health Hub once your sample has been processed.
You can view your results online and access information to help you understand what they mean.
You can view your results online and access information to help you understand what they mean.
Some tests can help provide information when you have symptoms, while others are designed for routine health monitoring.
If you have symptoms that are severe, persistent, or concerning, you should seek appropriate medical advice regardless of your test result.
If you have symptoms that are severe, persistent, or concerning, you should seek appropriate medical advice regardless of your test result.
About Newfoundland
Newfoundland provides accessible at-home health testing, helping you understand more about your health from the comfort of your own home.
Our range includes rapid self-tests and laboratory tests covering areas such as sexual health, fertility, hormones, nutrition, infections and general wellbeing.
Our aim is to make healthcare more convenient by providing simple testing options, clear results and information to help you make informed decisions about your health.
Our range includes rapid self-tests and laboratory tests covering areas such as sexual health, fertility, hormones, nutrition, infections and general wellbeing.
Our aim is to make healthcare more convenient by providing simple testing options, clear results and information to help you make informed decisions about your health.
Newfoundland makes health testing simple, convenient, and accessible.
Our tests allow you to check important health markers without the need for a clinic visit. We provide clear instructions, easy sample collection, and secure digital access to your results.
Where appropriate, our platform provides information to help you understand your results and when you may wish to speak with a healthcare professional.
Our tests allow you to check important health markers without the need for a clinic visit. We provide clear instructions, easy sample collection, and secure digital access to your results.
Where appropriate, our platform provides information to help you understand your results and when you may wish to speak with a healthcare professional.
Choosing a Newfoundland Test
Newfoundland offers a wide range of at-home health tests, including:
Sexual health tests, including HIV testing
Infection tests, including Strep A, UTI and vaginal health testing
Fertility and hormone tests, including AMH, testosterone and ovulation testing
Women's health tests, including menopause and pregnancy testing
Men's health tests, including PSA and male fertility testing
Heart and metabolic health tests, including cholesterol, kidney health and diabetes screening
Nutritional health tests, including vitamin D and iron testing
Digestive health tests, including coeliac and H. pylori testing
Allergy testing
Our range continues to grow as we develop new ways to make healthcare more accessible.
Sexual health tests, including HIV testing
Infection tests, including Strep A, UTI and vaginal health testing
Fertility and hormone tests, including AMH, testosterone and ovulation testing
Women's health tests, including menopause and pregnancy testing
Men's health tests, including PSA and male fertility testing
Heart and metabolic health tests, including cholesterol, kidney health and diabetes screening
Nutritional health tests, including vitamin D and iron testing
Digestive health tests, including coeliac and H. pylori testing
Allergy testing
Our range continues to grow as we develop new ways to make healthcare more accessible.
Each test is designed to provide information about a specific health area.
We recommend choosing a test based on what you would like to understand about your health. If you are unsure which test is suitable, our online quiz or our customer support team can help guide you.
We recommend choosing a test based on what you would like to understand about your health. If you are unsure which test is suitable, our online quiz or our customer support team can help guide you.
Age requirements and suitability vary depending on the individual test.
Please check the product instructions before use. If you have concerns about whether a test is suitable for you, please speak with a healthcare professional.
Please check the product instructions before use. If you have concerns about whether a test is suitable for you, please speak with a healthcare professional.
Taking Your Test
The testing process depends on the product.
Some tests provide rapid results at home, while others involve collecting a sample and sending it to a laboratory for analysis.
Each test includes clear instructions explaining how to collect your sample, complete the test, and access your results.
Some tests provide rapid results at home, while others involve collecting a sample and sending it to a laboratory for analysis.
Each test includes clear instructions explaining how to collect your sample, complete the test, and access your results.
Occasionally, a test may not produce a valid result due to factors such as sample collection, testing conditions, or technical issues.
If this happens, please contact our customer support team. We will help you understand the next steps, which may include repeating the test.
If this happens, please contact our customer support team. We will help you understand the next steps, which may include repeating the test.
Understanding Your Results
A positive result indicates that the test has detected the marker or condition it is designed to identify.
Depending on the test, further assessment, confirmation, or advice from a healthcare professional may be appropriate.
Depending on the test, further assessment, confirmation, or advice from a healthcare professional may be appropriate.
A negative result means the test did not detect the marker or condition being tested for at the time of testing.
However, no test can completely rule out every possibility. If you have ongoing symptoms or concerns, you should seek appropriate medical advice.
However, no test can completely rule out every possibility. If you have ongoing symptoms or concerns, you should seek appropriate medical advice.
Newfoundland tests provide information about specific health markers and can support you in understanding aspects of your health.
Some tests are intended to help identify the presence or absence of specific markers or conditions. They are not a replacement for consultation with a healthcare professional, diagnosis, or treatment.
Some tests are intended to help identify the presence or absence of specific markers or conditions. They are not a replacement for consultation with a healthcare professional, diagnosis, or treatment.
Laboratory Testing
Laboratory tests involve collecting a sample at home and sending it to a professional laboratory for analysis.
Laboratory testing allows your sample to be analysed using professional laboratory methods, providing information about specific health markers.
Laboratory testing allows your sample to be analysed using professional laboratory methods, providing information about specific health markers.
Once your sample reaches the laboratory, it is processed and analysed.
When your results are ready, they are securely uploaded to your Newfoundland account.
When your results are ready, they are securely uploaded to your Newfoundland account.
Laboratory turnaround times vary depending on the test.
Please refer to the individual product page for the expected timeframe.
Please refer to the individual product page for the expected timeframe.
Regulatory & Quality
Newfoundland tests are manufactured and supplied in accordance with applicable medical device regulations and quality standards.
Each test has been assessed for its intended purpose and meets the relevant regulatory requirements for the markets where it is supplied.
Regulatory status and performance characteristics vary by product. Please refer to the individual product information for specific details.
Each test has been assessed for its intended purpose and meets the relevant regulatory requirements for the markets where it is supplied.
Regulatory status and performance characteristics vary by product. Please refer to the individual product information for specific details.
Where applicable, Newfoundland medical devices carry the CE mark, demonstrating that they meet the applicable European Union medical device requirements for their intended use.
CE marking confirms that the device has undergone the required conformity assessment process before being placed on the market.
CE marking confirms that the device has undergone the required conformity assessment process before being placed on the market.
Newfoundland products supplied in Great Britain are registered with the Medicines and Healthcare products Regulatory Agency (MHRA) where required.
MHRA registration confirms that applicable regulatory obligations have been fulfilled for placing medical devices on the UK market.
MHRA registration confirms that applicable regulatory obligations have been fulfilled for placing medical devices on the UK market.
Newfoundland operates using quality management processes aligned with the requirements of ISO 13485, the internationally recognised standard for medical device quality management systems.
Our quality systems support consistent product development, manufacturing controls, traceability, and ongoing improvement.
Our quality systems support consistent product development, manufacturing controls, traceability, and ongoing improvement.
Samples for laboratory testing are processed using professional laboratory services that operate under appropriate quality and governance standards.
Laboratory processes include controls designed to support accurate, reliable, and traceable testing.
Laboratory processes include controls designed to support accurate, reliable, and traceable testing.
Privacy & Support
We take the security and privacy of your information seriously.
Your personal information and health data are handled securely and in accordance with applicable data protection requirements.
Your personal information and health data are handled securely and in accordance with applicable data protection requirements.
Our customer support team is available to help with questions about orders, testing, results, and using your product.
Please contact us through the support channels provided on our website.
Please contact us through the support channels provided on our website.
Newfoundland tests are available online and through selected retail partners, including leading UK retailers and pharmacies.
Availability may vary depending on the product.
Availability may vary depending on the product.
Still need help?
Our friendly support team is here to help with questions about your order, test collection, results, or choosing the right test.
We're happy to guide you through your testing journey and make sure you have the support you need.
Important information: Newfoundland tests provide information about specific health markers and are intended to support health awareness and decision-making.
Results should not be used as a substitute for professional medical advice, diagnosis or treatment.
If you have concerns about your health, symptoms, or results, speak with a qualified healthcare professional.