Terms & Conditions

1. Company Information These terms and conditions ("Terms") govern the sale of goods by Newfoundland Diagnostics Ltd ("we", "us", "our"), a UK limited company registered in England and Wales under company number 13095376, whose registered office is at 3a Station Road, Amersham, Buckinghamshire, HP7 0BQ, United Kingdom.
You may contact us by email at info@newfoundland.io.

2. Products We supply rapid diagnostic health tests ("Products") directly to consumers.

3. Order Acceptance We reserve the right to reject any order placed on our website. We may refuse an order if:
• The product is out of stock.
• There is an issue with payment.
• There is a pricing or product description error.
• Legal restrictions prevent the sale of the products.

4. Pricing All listed prices are exclusive of applicable sales taxes and shipping costs unless explicitly stated otherwise.

5. Payment Terms Payment terms and methods are specified clearly at checkout and typically require upfront payment. Accepted payment methods will include major credit/debit cards, PayPal, Klarna, or other methods clearly stated at checkout. Payment is processed immediately upon order placement unless otherwise specifically agreed.

6. Delivery Orders will generally be dispatched within 2-3 working days from our third-party warehouse located in Illinois, USA, subject to stock availability. Delivery times indicated are estimates only, and we are not liable for delays beyond our reasonable control.

7. Cancellations and Amendments Once an order has been placed, cancellations or amendments will be difficult and subject to our discretion unless legally entitled to cancel under applicable consumer rights legislation.

8. Returns and Refunds Returns are accepted only if legally required, and within 14 days of receiving your order. Products must be unopened, unused, and in their original condition. Customers are responsible for the return shipping costs unless we are legally obligated otherwise. Refunds will only be issued after the returned products are received and inspected.

9. Warranty and Liability Newfoundland Diagnostics Ltd expressly disclaims all liability for product defects, injuries, functionality issues, accuracy of test results, and any related consequences. The manufacturer solely bears liability for these issues. By purchasing, you explicitly acknowledge and agree that Newfoundland Diagnostics Ltd has no liability, and you waive any claims related to product defects or injuries with Newfoundland.

Our liability for any claim arising from the purchase and use of the Products is limited to the purchase price paid for the Products, except where such limitation is prohibited by law.

10. Dispute Resolution These Terms and any disputes arising from purchases made under them shall be governed exclusively by English law, and you hereby submit to the exclusive jurisdiction of the courts of England and Wales. Where English jurisdiction is not legally enforceable, applicable laws of the United States shall apply.

By placing an order on our website, you expressly agree to these Terms and Conditions.